1. About Our Tea

Q: Where is your tea sourced from?
A: Our tea is sourced from the finest tea-growing regions in China, including Fujian, Yunnan, Zhejiang, and Anhui. We work directly with tea farmers to ensure high-quality, authentic Chinese tea.

Q: What makes Chinese tea special?
A: Chinese tea has a rich history spanning thousands of years and is known for its diverse flavors, health benefits, and traditional craftsmanship. Unlike mass-produced teas, Chinese tea is often handpicked and carefully processed to preserve its unique aroma and taste. Many Chinese teas, such as Longjing (Dragon Well) and Da Hong Pao, have earned global recognition for their exceptional quality.

Q: What are the health benefits of Chinese tea?
A: Chinese tea is packed with antioxidants and beneficial compounds that can support digestion, boost metabolism, enhance mental clarity, and promote relaxation. Different types of tea, such as green, black, oolong, and pu-erh, offer unique health benefits, including weight management and heart health support.

Q: Is your tea organic?
A: Many of our teas are organically grown, and we strive to provide natural, pesticide-free options. Please check individual product descriptions for organic certification details.

Q: How should I store my tea?
A: Tea should be stored in an airtight container, away from light, moisture, and strong odors to preserve its freshness and flavor.

2. Ordering & Payment

Q: What payment methods do you accept?
A: We accept major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment methods.

Q: Do you offer discounts for bulk purchases?
A: Yes! We offer discounts for bulk and wholesale orders. Please contact us for more details.

3. Shipping & Delivery

Q: Do you ship internationally?
A: Yes, we ship worldwide. Shipping costs and delivery times vary depending on your location.

Q: How long does shipping take?
A: Standard shipping usually takes 7-14 business days, while express shipping options are available for faster delivery.

Q: How can I track my order?
A: Once your order is shipped, you will receive a tracking number via email.

4. Returns & Refunds

Q: What is your return policy?
A: If you are not satisfied with your purchase, you may return unopened items within 14 days of delivery for a refund. Please refer to our return policy page for details.

Q: What if my tea arrives damaged or incorrect?
A: If you receive a damaged or incorrect order, please contact us within 48 hours, and we will arrange for a replacement or refund.

5. Tea Preparation & Brewing

Q: How do I brew the perfect cup of tea?
A: The best brewing method depends on the type of tea. General guidelines:

• Green tea: 175°F (80°C) for 2-3 minutes

• Black tea: 195°F (90°C) for 3-5 minutes

• Oolong tea: 185-205°F (85-96°C) for 3-5 minutes

• Pu-erh tea: 200°F (93°C) for 3-5 minutes

• White tea: 175°F (80°C) for 4-5 minutes

6. Contact Us

Q: How can I contact customer support?
A: You can reach us Whatsapp at [86 181 8926 5165] or through our Contact Us page. Our team is available Monday to Friday to assist you.